Workforce Software Eleveo: A Comprehensive Guide

Workforce software is becoming an increasingly important part of managing human resources and optimizing business operations. Eleveo by Workforce Software is one of the leading workforce management platforms, offering a robust suite of tools for time and attendance tracking, scheduling, absence management, and more. In this comprehensive guide, we’ll explore the key features and benefits of Eleveo, typical use cases, implementation considerations, and the future outlook for this workforce optimization software.

An Introduction to Workforce Software

Workforce software refers to applications and tools that allow businesses to manage staff scheduling, time tracking, payroll processing, labor forecasting and analytics, and other workforce management tasks. The goals of workforce software include:

  • Improving workforce productivity
  • Optimizing staff scheduling to align with demand
  • Accurate payroll processing
  • Providing real-time labor analytics and insights
  • Streamlining HR processes like time-off requests and shift swapping
  • Offering self-service options for employees

With effective workforce software in place, businesses can improve operational efficiency, reduce labor costs, drive higher productivity, and increase employee satisfaction and retention.

Some key benefits of workforce management software include:

  • Optimized schedules – Aligning staff levels with demand forecasts helps avoid understaffing or overstaffing. This reduces labor costs and boosts customer service.
  • Labor cost control – Workforce software provides real-time visibility into payroll costs so businesses can control labor spending.
  • Increased productivity – With streamlined scheduling and time tracking, workers can focus on high-value tasks rather than administration.
  • Enhanced data & analytics – Robust reporting and dashboards give actionable insights to drive strategic decision making.
  • Improved compliance – Workforce software automates compliance with labor regulations around breaks, overtime, time-off accrual, etc.
  • Higher employee engagement – Employees can swap shifts, make time-off requests, and more all via self-service.

Leading providers of workforce software include WorkForce Software, Dayforce, Workday, Deputy, and UKG. Many offer end-to-end platforms, while others focus on specific aspects like time and attendance or scheduling.

Workforce Software Eleveo: A Comprehensive Guide 1

Introducing Workforce Software Eleveo

Workforce Software is one of the top providers of enterprise-grade workforce management solutions. The company was founded in 1996 and is headquartered in Livonia, Michigan.

Workforce Software’s solutions are designed for mid-to-large size organizations with complex workforce management needs. The company estimates its software is used to manage around 5 million employees globally across 40 different countries.

The WorkForce Software suite includes products for:

  • Time & Attendance – Automates time tracking, overtime calculations, labor cost tracking, and enforcement of work rules
  • Absence Management – Streamlines time-off requests, enforcement of absence policies, and accrual tracking
  • Scheduling & Fatigue Management – Optimizes shift scheduling, balances workload, and manages fatigue risk
  • Analytics & Insights – Reporting and analytics for real-time visibility and data-driven decisions

Eleveo is Workforce Software’s latest generation workforce management platform. Launched in 2021, Eleveo brings all of the company’s various products together into a single, unified platform.

Some of the key benefits highlighted by Workforce for Eleveo include:

  • Optimized for the cloud and mobile usage
  • Unified suite of workforce management modules
  • consumer-grade employee experience
  • Embedded analytics and AI optimization
  • Real-time data and insights
  • Highly configurable to adapt to unique business needs
  • Rapid innovation and new feature release cadence

With its robust capabilities and modern cloud-based architecture, Eleveo aims to provide an enterprise-wide workforce optimization solution suitable for today’s evolving workplace dynamics and demands.

Workforce Software Eleveo: A Comprehensive Guide 2

Key Features & Capabilities of Eleveo

Eleveo provides an extensive suite of features and functions across its timekeeping, absence management, scheduling, fatigue risk management and analytics modules. Let’s explore some of the key capabilities available:

Time & Attendance

Eleveo automates and streamlines the entire time tracking and attendance management process, including:

  • Timeclock options – Choose from geofencing, mobile punch, biometrics, web punch, and more
  • Attendance tracking – Enforces schedules, pay rules, and work patterns automatically
  • Overtime management – Applies configurable OT rules and thresholds
  • Meal & rest break tracking – Confirms mandated breaks were taken
  • Accruals – Manages vacation, sick time, PTO accruals and balances
  • Notifications & alerts – Proactively notify managers of issues as they occur

With Eleveo’s timekeeping, organizations can better control labor costs, comply with regulations, and eliminate time theft and buddy punching. The system provides real-time visibility into who is currently on the clock along with robust reporting on labor metrics.

Absence Management

Eleveo also provides comprehensive support for managing employee time off and absences, including:

  • Time-off requests – Employees can request PTO or propose schedule trades via mobile app, web, text, or email
  • Policy administration – Configure and enforce absence policies organization-wide or by team
  • Approval workflows – Route time-off requests to managers for approval based on rules
  • Automated notifications – Alerts and reminders to employees and managers related to absences
  • Reporting & analytics – Track absence costs, trends and compliance with leave laws

With these capabilities, Eleveo customers can reduce unplanned absences, better cover open shifts, and eliminate the friction of last-minute change requests.

Scheduling & Fatigue Management

Eleveo enables organizations to optimize their staff scheduling in order to align labor supply with business demand. Key features include:

  • Demand forecasting – Incorporate historical data, trends, and local inputs to forecast labor requirements
  • Automated schedule optimization – Let Eleveo generate optimized schedules aligned with demand
  • Fatigue risk management – Balance schedules to manage fatigue and avoid burnout
  • Shift trades & time-off requests – Employees can easily pick up, drop, or trade shifts
  • Schedule adherence – Track schedule compliance and analyze trends over time

With Eleveo, businesses can reduce understaffing and overstaffing while providing better work-life balance for employees. The fatigue risk management tools help improve safety for teams working long or irregular shifts.

Analytics & Insights

Eleveo provides robust reporting and analytics capabilities out-of-the-box, including:

  • Real-time dashboards – Get visibility into current workforce metrics and KPIs
  • Attendance analysis – Track absenteeism and analyze causes or problem areas
  • Productivity reporting – Measure employee productivity metrics over time
  • Labor cost analytics – Identify opportunities to control or optimize labor spend
  • Compliance reporting – Confirm adherence to labor regulations around breaks, overtime, etc.
  • Data exports – Export data to external systems or build custom reports as needed

With Eleveo, business leaders and managers can slice and dice workforce data to uncover trends, issues, and opportunities for improvement. Having analytics embedded right within the platform makes it faster and easier to turn workforce data into tangible business value.

Workforce Software Eleveo: A Comprehensive Guide 3

Implementing Eleveo Workforce Software

Implementing a workforce management system like Eleveo requires careful planning, stakeholder buy-in, change management, and multi-phase deployment. Here is an overview of some key implementation steps:

Planning & Scoping

  • Define business objectives, pain points, use cases
  • Detail all required integrations with payroll, HRIS, etc.
  • Perform enterprise assessment of policies and processes
  • Determine which Eleveo modules will be deployed and timeline

Configuration & Testing

  • Configure Eleveo based on policies, pay rules, union contracts, etc.
  • Set up interfaces to payroll, HR systems, and other sources
  • Develop management hierarchies and user roles
  • Perform extensive testing and get approvals

Training & Change Management

  • Develop training programs for employees, managers, and admins
  • Craft internal communications plan and strategy
  • Train managers and frontline employees on new processes
  • Address concerns and secure buy-in at all levels

Phased Roll-Out

  • Start with pilot group, then expand department-by-department
  • Monitor adoption, provide additional training if needed
  • Refine configurations and workflows based on feedback
  • Celebrate wins and gather success stories to build engagement

Ongoing Optimization

  • Review analytics and metrics to identify improvement opportunities
  • Utilize A/B testing capabilities to refine rules and policies
  • Expand to additional modules and capabilities over time
  • Manage integrations and upgrades over time

Because workforce management impacts almost everyone, it’s critical to take a structured, measured approach. Moving too fast without proper change management is a recipe for user resistance and project failure.

Workforce Software Eleveo: A Comprehensive Guide 4

Use Cases & Industry Applications

Workforce software like Eleveo has broad applicability across nearly any industry with hourly or shift-based workers. Here are some of the most common use cases and business applications:


In healthcare settings like hospitals, clinics, and senior living facilities, Eleveo helps manage around-the-clock care schedules while enforcing complex labor policies. Nurse and staff scheduling can be optimized based on changing patient volumes. Employees can easily pick up or swap unassigned shifts. Backfill scheduling reduces unnecessary overtime or contract labor spend. Robust accruals and absence management help improve nurse retention.

Retail & Hospitality

For restaurants, hotels, retail, and other customer service environments, Eleveo aligns labor supply with guest and shopper demand. Last-minute call-offs or no-shows are filled automatically based on available staffing pools. Employees have flexibility to swap or pick up shifts via mobile app. Managers have visibility into overtime hours and meal break compliance. Integrations with POS and guest data improve demand forecasting accuracy.


Manufacturers use Eleveo to optimize production schedules based on orders, machine capacity, and projected material availability. Workforce scheduling adapts flexibly alongside the manufacturing schedule. Employees can sign up for overtime shifts to maximize output. Eleveo analyzes performance data to spot bottlenecks or constraints. Shop floor access control integrations improve security and prevent time theft.

Public Sector

Police, fire rescue, utilities, and other public agencies rely on Eleveo to schedule staff 24/7. Configurable pay rules handle complex union contracts. Automation reduces excessive overtime. GPS tracking confirms remote worker hours. Various methods for shift trades and pick-ups help fill open slots quickly. Employee self-service and mobile access increase engagement.

Transportation & Field Services

Transportation companies use Eleveo to schedule drivers and dispatchers optimally to meet delivery SLAs. Mobile access lets field techs clock in remotely. GPS tracking validates on-site time at customer locations. Technicians can accept or trade service appointments via mobile app. Scheduling considers skill sets, parts/tools required, and site locations.

Workforce Software Eleveo: A Comprehensive Guide 5

Benefits of Eleveo Workforce Software

Deploying Eleveo offers a range of meaningful benefits for organizations, managers, and employees:

Organizational Benefits

  • Optimized labor costs through demand-aware scheduling
  • Increased productivity and customer service levels
  • Improved compliance with labor regulations
  • Data-driven workforce planning and decision making
  • Reduced administrative workload for payroll, scheduling, etc.

Management Benefits

  • Complete visibility into schedules, overtime hours, absences
  • Streamlined processes for approvals, change requests
  • Proactive notifications on non-compliance or issues
  • Easy access to real-time reporting and analytics
  • Optimized labor spend and productivity

Employee Benefits

  • Increased flexibility and control over schedules
  • Reduced unpaid administrative time (punching in/out)
  • Access schedules and submit requests via mobile
  • Fairness and consistency in policy enforcement
  • Improved work-life balance

Eleveo Implementation Challenges & Considerations

While Eleveo offers significant benefits, there are also important challenges and risks to consider with implementing workforce software:

Stakeholder Buy-In – To succeed, workforce management initiatives require engagement across the organization – from executives to frontline. Spending on labor analytics and scheduling tools can be a hard sell unless the business case is made clearly.

Change Management – New workforce management processes inevitably cause some business disruption. Employees may resist the loss of schedule control or perceive micromanagement. Committing resources to training and communications is key.

Policy Assessment – An honest and deep assessment of pay rules, attendance policies, overtime practices, etc. is essential. However, this may surface the need for difficult policy changes that disrupt the status quo.

Cost & Resource Requirement – Budget and resources must be allocated not just for software licensing but also for process redesign, training, change management, and ongoing administration.

Integration Complexity – Getting workforce data in and out of Eleveo requires integration legwork. Payroll, HRIS, ERP, and timeclocks all touch the system and would need to be interfaced.

Data Security – Workforce platforms house sensitive employee data like schedules, contact info, health details, and more. Keeping data secure and accessible only to appropriate personnel is critical.

Key Takeaways & Advice

Some key summary takeaways and advice based on our analysis of Eleveo workforce software:

  • Workforce optimization should be viewed as a business strategy, not just a software implementation. Don’t underestimate the change management component.
  • Take an incremental, step-by-step approach to rollout rather than “big bang.” Start with a minimal viable product and prove value before expanding.
  • Get executive/stakeholder buy-in early through a sharp, data-driven business case tied to organizational goals.
  • Employee self-service options and mobile accessibility dramatically improve user adoption and engagement.
  • Effective scheduling requires synthesis of demand signals like sales forecasts, foot traffic, and operational data – not just extrapolating from historical schedules.
  • Communicate early and often. Employees will have concerns about loss of control and “big brother” oversight. Address concerns transparently.
  • Integrations with related systems are complex but essential. Leave adequate time in the project plan for building and testing interfaces.

Eleveo Product Roadmap & Future Outlook

Workforce Software is investing heavily in continued innovation on the Eleveo platform. Some highlights of their current product roadmap include:

  • Advanced fatigue risk management – Additional algorithms to optimize complex shift patterns and minimize mental and physical fatigue.
  • HR collaboration tools – Tighter integration between Eleveo scheduling and platforms like Workday, SAP SuccessFactors, Cornerstone and others.
  • Predictive analytics – Models to forecast future absence patterns, attrition risk, overtime labor needs and more.
  • Enhanced mobile experience – Investments in Eleveo’s mobile app experience for managers and employees.
  • User experience refresh – Continued focus on consumer-grade user experiences that drive adoption.
  • Global capabilities – Expanding language support and features to meet country-specific workforce requirements.
  • Industry-specific solutions – Tailored solutions, integrations, and capabilities for healthcare, manufacturing, retail, government and other verticals.

The workforce management and optimization space shows no signs of slowing as labor dynamics, employee expectations, and technology capabilities continue to evolve rapidly. Eleveo appears well positioned to grow as a modern cloud platform capable of adapting to these changes through constant innovation.

Frequently Asked Questions About Eleveo

Here are answers to some common questions about Eleveo workforce management software:

How quick is the implementation timeline?

Eleveo implementation timelines vary based on scope and complexity. Typical durations range from 2-3 months for simpler deployments to 6+ months for global enterprise rollouts.

What level of training is required?

Eleveo provides training documentation and videos. However, hands-on training sessions are recommended for administrators, managers, and end-users to support proper adoption.

What systems typically integrate with Eleveo?

Common systems that integrate with Eleveo include payroll, HRIS, point solutions for scheduling and timekeeping, ERPs, badge access systems, and punch clocks.

Can Eleveo handle complex pay policies and labor contracts?

Yes, Eleveo is designed specifically for enterprises with global operations, unions, and complex pay rules. However, thorough configuration is still required to tune the software to unique policies.

What options exist for time tracking and attendance capture?

Eleveo supports time clocks, mobile punch, web entry, swipe cards, biometrics, geolocation, and integration with third-party time recording systems.

Can Eleveo integrate with my HR platform?

Eleveo can integrate with leading HRIS systems like Workday, SAP SuccessFactors, Oracle HCM, Ultimate Software, ADP, Ceridian, and others to exchange workforce data.

Does the software account for employee skill sets and certifications?

Yes. Eleveo allows admins to define specific employee skills, availability, and credentials that can then be used to drive more optimized scheduling.

Can employees request time off or shift swaps from mobile?

Absolutely. Eleveo provides iOS and Android mobile apps that allow employees to submit time-off requests, pick up open shifts, propose shift trades, view schedules and more.

Conclusion and Next Steps

In today’s competitive business climate, optimizing your workforce and controlling labor costs are more critical than ever. Eleveo provides a modern, enterprise-grade suite of tools to tackle the full spectrum of workforce management challenges.

With solutions for timekeeping, absence management, scheduling, fatigue risk mitigation, and analytics, Eleveo offers a centralized platform to optimize staff productivity, align labor supply with demand, and take the guesswork out of workforce decisions. Combined with strong mobile capabilities and a consumer-grade user experience, Eleveo can drive employee engagement while providing managers and executives with real-time visibility and insights.

While implementing workforce software is not without challenges, the potential benefits for your bottom line and operations make Eleveo a compelling option to consider. To learn more and see if Eleveo is a fit for your organization:

  • Visit the Workforce Software website to view demo videos, access free trial options, see customer case studies, and get product brochures.
  • Request a live demo to have a representative walk through key functionality tailored to your industry and use cases.
  • Download analyst research reports from Gartner, Forrester, and others comparing Workforce Software to alternatives.
  • Speak with an existing customer to learn firsthand from another organization about their implementation experience.
  • Develop a business case detailing the challenges Eleveo can solve at your organization tied to key business metrics like labor costs, compliance, absenteeism, productivity, etc.
  • Assess integration requirements by documenting the related systems Eleveo would need to interface with such as payroll, scheduling tools, time clocks, HR platforms, and ERPs.

Deploying new workforce technology requires a considerable investment of time and resources. However, the potential gains from optimizing how you manage and schedule staff can be substantial. With smart planning and execution, Eleveo can deliver significant long-term productivity, efficiency and cost advantages that more than justify the initial implementation effort and cost.

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